iptv canada

Refund policy

At Canacast IPTV, we are committed to providing our customers with the highest quality service and customer satisfaction. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below to ensure clarity on our process and terms.

1. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  1. Service Activation Issues: If you experience significant technical issues that prevent the activation or proper use of the Canacast IPTV service, and our support team is unable to resolve the problem within 72 hours, you may be eligible for a refund.

  2. Service Not as Described: If the service provided does not match the description or features promised at the time of purchase, and we are unable to rectify the discrepancy, you may request a refund.

  3. Service Outages: If the Canacast IPTV service experiences extended outages or interruptions (more than 48 hours) that are not resolved promptly, you may qualify for a refund.

  4. Duplicate Charges: In the event that you are mistakenly charged more than once for the same service, we will promptly refund the duplicate charges.

  5. Accidental Purchases: If a purchase was made accidentally and the service has not been used, you may request a refund within 24 hours of the purchase.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our customer support team at Contact@canacast-iptv.ca with your request, including your account details, order number, and a detailed explanation of the issue.

  2. Investigation: Our team will investigate your request and may ask for additional information or troubleshooting steps to resolve the issue.

  3. Refund Decision: Once the investigation is complete, we will notify you of our decision. If your request is approved, the refund will be processed within 5-7 business days.

3. Non-Refundable Circumstances

Please note that refunds will not be provided in the following situations:

  • Change of Mind: Refunds will not be issued for changes in personal preferences or if you decide you no longer wish to use the service.
  • Violation of Terms: Refunds will not be granted if you are found to be in violation of Canacast IPTV’s terms of service.
  • Third-Party Devices or Issues: Canacast IPTV is not responsible for the performance of third-party devices or internet issues beyond our control. Refunds will not be provided for problems related to these factors.

4. Refund Method

Refunds will be issued using the original payment method. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing time.

5. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to contact our customer support team at Contact@canacast-iptv.ca. We are here to help and ensure your experience with Canacast IPTV is positive.

Thank you for choosing Canacast IPTV. Your satisfaction is our priority.